What time is check in and check out?
Check- in: 12:00 p.m. Check- out: 11:00 a.m.
Can I leave the room late?
No. Enquire at reception
Can I choose the type of bed in my room? (Large bed – two beds)
Yes. You should request this when making your reservation
Do the rooms have a balcony or terrace? Can I reserve one?
No. All rooms, both exterior and interior have a window
Are there non-smoking rooms?
All rooms are for NON SMOKERS
How many storeys does the building have? Is there a lift?
6 floors and 3 lifts (elevators)
Is there air conditioning in the rooms? Does it work all year round?
Yes
Is your hotel adapted for the handicapped?
The access is adapted, but not the bathrooms
Can you keep my luggage when I leave the room?
Yes, until 23:00 max.

Frequently Asked Questions

Is there a safe place to park my car? How much does it cost?
There are 3 public car parks nearby. Enquire at reception
Does the hotel have an Internet or e-mail terminal for guests?
Yes, on the terrace
Do you have high-speed internet in the room for my portable computer?Is it wireless?
Yes, we have WI-FI connection
Do you have a quiet, romantic room? How can I reserve it?
The interior rooms are generally quiet
What languages are spoken in Reception?
Spanish, English
Where may I rent a car?
At reception
How far are you from the Puerta del Sol:
200 m.
How far are you from the Prado Museum?
500 m.
How much does a taxi from the airport cost? How long does it take?
No more than a total of 28 €. It takes 30 minutes
In what kind of a neighbourhood are you?
Given that we are in the most central area, the district is very lively
I am travelling to attend a trade fair at IFEMA: will it be easy to reach from your hotel?
From here you can take the underground (takes around 40 minutes)

Address